PRIVACY POLICY

Kai Hawke Hair Systems

Kai Hawke Hair Systems (“Kai Hawke Hair Systems”, “we”, “our”, or “us”) understands that privacy and discretion are extremely important to our clients.

This Privacy Policy explains how we collect, use, store and protect your personal information when you access our website, booking systems, social media accounts or services.

By using our website or services, you acknowledge that you have read and accepted this Privacy Policy.

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COLLECTION OF PERSONAL INFORMATION

We may collect personal information when:

• You submit an enquiry through our website

• You book an appointment

• You purchase products or services

• You subscribe to newsletters or updates

• You contact us by email, phone or social media

• You interact with our website

• You participate in promotions or competitions

• You voluntarily provide information to us for consultations or services

The information collected may include:

• Name

• Email address

• Phone number

• Appointment history

• Service preferences

• Billing information

• Photographs relevant to consultations or services

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CLIENT PRIVACY & DISCRETION

Hair replacement services are personal and private in nature.

Kai Hawke Hair Systems treats all client information, consultations and service history with strict confidentiality.

Client information will never be sold or disclosed to third parties outside authorised practitioners unless:

• legally required

• necessary for payment processing

• required for operational service delivery

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WEBSITE ANALYTICS & COOKIES

Our website may use cookies and analytics services including Google Analytics to help improve:

• website performance

• advertising effectiveness

• user experience

• content relevance

These services may collect:

• browser type

• device information

• IP address

• pages visited

• time spent on the website

This information is generally aggregated and non-identifiable.

You may disable cookies through your browser settings if preferred.

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PAYMENT SECURITY

All payment transactions are processed through secure third-party payment providers.

Sensitive payment information is encrypted using industry-standard security measures.

Kai Hawke Hair Systems does not store complete credit card information directly on our servers.

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DATA STORAGE & SECURITY

We take reasonable precautions to protect your personal information through:

• secure storage systems

• password protection

• restricted staff access

• encrypted platforms where applicable

While we take security seriously, no internet transmission or electronic storage system can be guaranteed completely secure.

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RETENTION OF INFORMATION

Personal information is retained only for:

• operational purposes

• legal compliance

• taxation/accounting requirements

• ongoing client service

When information is no longer required, reasonable steps will be taken to securely destroy or de-identify records.

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THIRD-PARTY SERVICES

Our website or social media platforms may contain links or integrations with third-party services including:

• Meta/Facebook

• Instagram

• Google

• Booking platforms

• Payment providers

These third-party platforms operate under their own privacy policies.

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POLICY UPDATES

This Privacy Policy may be updated periodically to reflect changes to:

• business operations

• legal obligations

• website functionality

• data handling practices

Updated versions will be published on this website.

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CONTACT

Kai Hawke Hair Systems
Brisbane, Australia
By Appointment Only