Terms & Conditions

TERMS & CONDITIONS

Kai Hawke Hair Systems

Kai Hawke Hair Systems (“Kai Hawke Hair Systems”, “we”, “our”, or “us”) operates this website and associated services. By accessing this website or booking services through us, you agree to the following Terms & Conditions.

We reserve the right to amend these terms at any time without notice. Continued use of our website or services constitutes acceptance of any updated terms.

BOOKINGS & APPOINTMENTS

A minimum of 24 hours notice is required for appointment cancellations or rescheduling.
Late cancellations or missed appointments may incur a cancellation fee.
Some appointments may require deposits or upfront payment due to booking demand and allocated service time.

HAIR SYSTEM SERVICES

Kai Hawke Hair Systems supplies, fits and maintains professionally sourced hair systems and will offer to attend third party systems with select criteria.

For quality control, hygiene, liability and service consistency:

we hold the right to refuse to work on a poorly crafted hair system
we do not fit systems purchased through platforms such as Temu, Shein, eBay or similar marketplaces of lower quality.

Service outcomes depend on:

proper aftercare
maintenance frequency
lifestyle factors
client compliance with care instructions

There will be additional costs is your hair system is purchased elsewhere. Consideration needs to be made for the costs involved in providing a private studio with 1 chair to service your needs.

REFUNDS & SERVICE POLICY

Due to the customised and hygienic nature of hair systems:

opened, worn, bonded or customised units cannot be refunded or exchanged
normal wear and tear is not considered a product fault

If a bonded system is removed by the client after leaving the studio, an alternative rebonding appointment may be offered at our discretion.

Change-of-mind clarification

The restriction above on refunds and exchanges for opened, worn, bonded or customised systems applies to change-of-mind requests only. Each fitted system is customised for the individual client and cannot be resold. This restriction does not apply to remedies required under Australian Consumer Law for goods or services that fail to meet a consumer guarantee.

Change of mind The refund and exchange restriction above applies to change-of-mind requests only. Hair systems are cut, customised and fitted for the individual client and cannot be resold once customised or worn. This restriction does not apply to remedies required under Australian Consumer Law. Lifting, pulling and disturbing the bond Clients must avoid lifting, peeling or pulling the system to test its attachment. These actions can disrupt the tape seal and cause or worsen loosening. Continued adhesion cannot be guaranteed where the bond has been disturbed by client handling. Where that handling causes the need for rebonding, an additional charge may apply and will be explained before proceeding. If lifting occurs, contact the studio promptly and avoid further disturbing the bond. We will assess the concern to distinguish client-caused loosening from a product or fitting fault. This does not affect your rights under Australian Consumer Law.

WEBSITE USE

You agree not to:

misuse this website
attempt unauthorised access
distribute malicious software
interfere with website functionality
reproduce or distribute website content without permission

All website content, branding, photography and intellectual property remain the property of Kai Hawke Hair Systems unless otherwise stated.

PRIVACY

Client privacy and discretion are a core part of our business.

All client information is handled confidentially and stored securely. Information will not be shared outside of authorised practitioners or legal requirements.

DISCLAIMER

While we aim to provide accurate information and high-quality services, individual results may vary.

Kai Hawke Hair Systems is not liable for:

misuse of products
failure to follow aftercare
third-party modifications
indirect or consequential loss arising from website or service use

This does not exclude consumer protections available under Australian law.

PAYMENT METHODS

We accept:

Credit & Debit Card
Afterpay
Zip Pay
Approved Offline Payments

CONTACT

Kai Hawke Hair Systems
Brisbane, Australia
By Appointment Only